Privacy Policy


Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information you request.

Some forms on our website also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us. Under no circumstances will your personal information be sold or used by any other organisation.

From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you. Each email communication you receive from us will have the option to remove your e-mail address from our list.


During the course of any visit to our site, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before. Please see our page devoted to Cookies, their usage and how it affects you.


We understand that your privacy is of the utmost importance and we are committed to ensuring that your privacy is protected. We have set out below how we use the personal information we collect about you and how you can specifically restrict how we use that information.  You will also be able to see the procedures we have in place to safeguard your privacy.


When you register to obtain legal documents, forms or guides we need to know various details about you. We may check some of the information that you provide to us against third party databases to confirm that it is accurate.

We will hold and process your personal information on our systems for the purposes of operating this service, administration, monitoring, statistical analysis, performance measurement, business development and marketing.

Any calls made to our legal team may be recorded for the purposes of our business management, training and security.

We will only contact you in connection with the service or to tell you about related services that we think may interest you. If you do not wish to receive these communications, please send an email message to with “UNSUBSCRIBE” in the title.

Our use of your information is subject to your instructions, the Data Protection Act 1998 and our duty of confidentiality.


The security of your personal information is very important to you and of course important to us. All personal information that you supply to us either in respect of yourself or other individuals in connection with the service will be treated in strictest confidence by us and will be held by us for the purpose of providing and administering our products and services only. Due to the nature of the service provided, this may involve the collection and processing of sensitive data (as defined in the Data Protection Act 1998) and by your use of our service, you will be giving your consent to such information being processed by us.

Although, we are professionally and legally obliged to keep your affairs strictly confidential, there may be circumstances where we are required by law to make a disclosure; e.g., where we know or suspect that a transaction may involve money laundering or terrorist financing.

External firms or organisations may conduct audit or quality checks on us, and disclosure of your information to these firms or organisations may be required in that context. These external firms or organisations are further required to maintain strict confidentiality in relation to your information.


The internet is not a secure medium. However, we take security issues very seriously and abide by strict internal standards. Our relevant security procedures are described in this policy.

We capture certain information such as your name, postal address, email address, telephone number and your credit/debit card number and expiry date (where applicable) or bank account details (where applicable) over a secure link using recognised industry standard techniques which encrypt the data while travelling over the internet. We do not send full credit/debit card details (where applicable) back to your screen, for fear of these being overlooked or compromised.

We have installed a mechanism which ensures that there is an encrypted private connection between you and us, commonly referred to as SSL that uses digital server identities to help assure you that the website you access is the correct one. This is done using a service run by Geotrust, Inc., a well known certification system technology provider. When you access certain pages which involve the transmission of confidential information over the internet, your browser will be provided with an electronic certificate confirming that you have accessed our site and these communications between you and us will be encrypted. In addition, similar communications with banks, credit providers and suppliers will be encrypted. You are recommended to use the facilities of your browser to confirm which pages are secured in this way.

Firewalls are used to attempt to block unauthorised traffic to the servers and the actual servers are located in a secure location that can only be accessed by authorised personnel.

Our internal procedures cover the storage, access and disclosure of your information.

Please ensure that you keep your password confidential and remember to log out when not using the site to prevent unauthorised access.


Updating your details

If any of the information that you have provided to us changes, for example, if you change your email address, name or payment details (where applicable), please contact us by sending an email to with CHANGE OF DETAILS in the title.

Inaccurate data

If you believe that we are holding inaccurate information about you, please contact with INACCURATE DATA in the title and we will be happy to correct any errors.

Your consent

By submitting your information and by accepting the data protection terms, you consent to the use of your personal information as set out in this privacy policy.

If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it. Your continued use of the service will signify that you agree to any such changes.


We welcome your views about our privacy policy. If you would like to contact us with any queries or comments please send an email to


Our website provides the facility for users to receive a notification to their desktop browser, android operating system devices and iOS operating system devices whenever a news item is published or we have an announcement. To unsubscribe from this you will need to refer to your specific device instructions.


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