You should ensure that your terms and conditions are detailed and cover your business if you encounter any issues. It is better to have more detailed terms and conditions than ones that don’t really protect you. We can advise on whether you need to change your terms and conditions to reflect the current law.
If you are selling products, or providing services to consumers, then you should be aware of the legal rights consumers have. The Sale of Goods Act 1979 sets out the basic consumer position including things such as satisfactory goods and faulty goods. You should be aware of the current legislation to avoid any potential claims.
You should avoid imposing restrictions or conditions with your terms of sale which affect the consumer’s right to cancel their order and receive a refund. This could include things such as requiring customers to return the goods in the original packaging or in resellable condition. This could reduce a consumers right to have a reasonably opportunity to inspect the goods they have purchased.