Consumer Law Jargon Buster

Consumer Credit Act – this act contains provisions that can make credit providers (those that supply you with credit or debit cards) jointly liable for any issues that arise with the purchase of goods.

Consumer – This is an individual who is purchasing goods or services but is not doing so for business purposes.

Cooling off period – A set period where the consumer can return the goods for any reason.

Credit agreement – This is a legal contract whereby a lender arranges to loan a customer a certain amount of money for a specified period.

Customer – This is an individual who is purchasing your goods and services. This may be a consumer or someone acting on behalf of a business.

Distance Selling Regulations – These regulations give consumers protection when they purchase goods or services via mail order, phone or online. These regulations oblige businesses to provide the consumer with certain information and assurances.

Fit for purpose – This implies that the goods must be fit for the use described and the goods are capable of doing what they are supposed to do.

Office of Fair Trading – This is a Government agency that protects consumer interests, while ensuring that businesses are fair and competitive.

Sale of Goods Act – This act requires goods to be as described, fit for purpose and of satisfactory quality. If the goods do not fulfil this, then the customer can reject them.

Satisfactory quality – This is that the goods must last for a reasonable period of time that would be expected for that item and be free from any faults.

Supply of Goods and Services Act – This act states that customers are entitled to services that are carried out, to use reasonable skill, in a reasonable time and at a reasonable price.

Trade Descriptions Act – This requires any descriptions of goods to be accurate and not misleading.

Trading Standards Service – This authority operates at local Government level and enforces the law and regulations regarding goods in that area.

Unfair Contract Terms Act – Alongside the Unfair Terms in Consumer Contracts Regulations, this prohibits businesses from using unreasonable exclusion clauses in contacts that unfairly outweigh the consumer favour. If a consumer believes that there are unreasonable exclusion clauses, they can complain to the Office of Fair Trading.

Unfair Terms in Consumer Contracts Regulations – This prohibits businesses from using unfair contract terms when selling goods or services to a consumer.

Warranty – This is a promise made by a manufacturer to the consumer that the goods purchased will serve the purpose for which they are designed.

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Adam Cresswell

Consumer Law Specialists In Corby & Kettering

Hello, my name is Adam Cresswell and I’m here to help with all your consumer law needs.

We aim to provide our clients with an outstanding legal service. We will help and support you and most importantly we work hard for you.

Please contact us for a free, no obligation chat at either our Corby office on 01536 276300 or our Kettering office on 01536 311690 or contact us online.

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